EasyJet not so easy

Yesterday we missed the flight to Germany. We didn't have the car and took the Malpensa express (a bus) to Malpensa from the central station. The bus driver, however, was intend on filling the bus to the max, which meant we departed 20 minutes late. People were already calling, "Daiiiii, andiamo!!!" Then we slowly made our way through the Milano traffic until we reached the autostrada. We made some speed for maybe two minutes when we arrived at the end of a traffic jam. There had been an accident. We krept along for another 30 minutes and arrived at Malpensa 35 minutes before the flight departed, yet they didn't let my friends board the plane any more, che stronzi!!! They had to change the flight to the one of tonight and also had to pay 100 Euro for fees! I'm not impressed with EasyJet, no neanche un po'!!